FAQ
Individual verification
- How do I complete the required tasks shown in the app?Jul 3, 2025Jul 10, 202511
- What's KYC: What to expect and why it matters?Jun 24, 2025Jul 24, 202516
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Dec 24, 2024Jul 17, 2025429
- A beginner's guide to identity verificationSep 25, 2023Jul 30, 20256,182
- Why am I asked to confirm my personal details again?Mar 19, 2025Jul 30, 202582
- How do I verify an individual account?Sep 25, 2023Jul 30, 202528,478
- How do I submit my proof of address (POA)?Sep 5, 2023Jul 25, 20251
- Why did my identity verification fail?Aug 8, 2024Apr 1, 202538
- How do I secure my exchange account?Jun 12, 2024Aug 15, 2025987
- Guide to ID and selfie photos for identity verificationOct 13, 2023Aug 12, 202511,227
- How do I verify my identity with SPID?May 2, 2025Jun 12, 2025
- How long does it take to complete my identity verification?Sep 5, 2023Jun 20, 20256,412
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Jul 2, 2025Aug 12, 202571
- How do I submit my proof of address (POA) in Saudi Arabia?Jun 12, 2024Jun 25, 2025149
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