FAQ

Account management and security

How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202514,583
How do I transfer/deposit crypto with my sub-accounts?
Published on Aug 22, 2023Updated on Nov 17, 20255,388
How do I download my account statements?
Published on Nov 6, 2024Updated on Dec 15, 202555
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025387
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025370
How do I change my login password?
Published on Aug 22, 2023Updated on Nov 17, 202518,988
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Nov 19, 2025340
I haven't received the SMS code
Published on Aug 16, 2023Updated on Dec 3, 202530,673
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Nov 17, 20255,814
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 15, 2025101
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Sep 8, 2025294
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Sep 8, 202522,857
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 17, 20251,612
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Nov 25, 2025452
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202534

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