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FAQ
Account management and security
- OKX Beginner's GuideNov 10, 2025Dec 16, 20251
- How do I check on updates to my support ticket?Oct 17, 2025Jan 25, 202629
- How do I navigate to and customize notification settings?Oct 8, 2025Nov 6, 202512
- How do I join a video call with customer support?Aug 26, 2025Oct 27, 202537
- How do I add my emergency contact?Jul 24, 2025Oct 15, 2025215
- How do I find my user ID (UID)?Mar 20, 2025Dec 3, 2025169
- Passkey FAQMar 19, 2025Jan 29, 2026106
- How do I create passkeys? (web)Jan 19, 2025Nov 17, 20252
- How do I use a physical security key to protect my account?Jan 10, 2025Sep 8, 202515,985
- Frequently asked questions about changing your residence.Dec 24, 2024Jan 28, 2026210
- How do I whitelist OKX Emails?Nov 26, 2024Sep 8, 202555
- How do I download my account statements?Nov 6, 2024Jan 25, 202663
- How do I register for an OKX account?Sep 6, 2024Dec 29, 202537
- How do I update my authenticator app?Aug 1, 2024Oct 15, 2025135
- My phone isn't working, what should I do?Aug 1, 2024Jan 25, 20267
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