Withdrawing assets to OKX users FAQ
What is the “OKX users” feature on the withdrawal page?
If both parties involved in a transaction are OKX users, you can select OKX users when making a withdrawal. Simply enter the recipient’s phone number, email address, UID, or sub-account name linked to their OKX account. Assets will be credited instantly, with no blockchain confirmation required and no network fees charged.
Differences between withdrawing to On-chain addresses and OKX users:
On-chain addresses: Suitable for withdrawals to external platforms or wallet addresses. Transactions must be confirmed on the blockchain and require payment of network fees.
OKX users: Available only between OKX users. Funds are transferred internally within the platform, credited in real time, fee-free, and without blockchain confirmation.
How do I make a withdrawal to an OKX user?
App:
Step 1: Select Assets at the bottom right of the app > Withdraw > Withdraw crypto.
Step 2: Select or search for the cryptocurrency, then choose OKX users as the recipient.
Step 3: Enter the phone number, email address, UID, or sub-account name linked to the recipient's account, input the withdrawal amount, and select Next.
Step 4: Read the important note and select OK > Confirm.
Note: Please ensure the recipient information is entered correctly to avoid potential asset loss.
Web:
Step 1: Log in to the OKX official website and select Assets > Withdraw.
Step 2: Select or search for the cryptocurrency, then choose OKX users as the recipient.
Step 3: Enter the phone number, email address, UID, or sub-account name linked to the recipient's account, input the withdrawal amount, and select Next.
Step 4: Read the important note and select OK > Confirm.
Frequently Asked Questions
Q: What should I note when withdrawing to an OKX user?
1. Please ensure the recipient’s information is accurate to avoid transferring assets to the wrong account.
2. If you are unsure whether the recipient is an OKX user, you can choose On-chain addresses and paste the address. If the system recognizes it as an OKX address, Use internal withdrawal without a fee will be automatically selected. This feature is supported on both App and Web.
Q: What should I do if I can't withdraw to an OKX user?
If you are unable to perform an internal transfer, possible reasons and solutions are as follows:
Recently changed your password or security settings: Please wait 24 hours before attempting the withdrawal again.
Recently enabled withdrawal address whitelist: After enabling this feature, you must wait 24 hours before withdrawing to a new address or to an OKX user.
Account triggered risk control: It is recommended to complete an on-chain withdrawal first, then try withdrawing to an OKX user. Please follow the instructions displayed on the page for specific steps.
Q: Why hasn’t my withdrawal to an OKX user been credited?
Withdrawals to OKX users are credited in real time and can be checked in the deposit records. If the recipient has not received the assets, possible reasons include:
Incorrect recipient information: Please confirm that the phone number, email address, UID, or sub-account name entered is correct. Incorrect information may result in assets being sent to the wrong account. It is recommended to contact the recipient and request a return transfer. If you are unable to reach them, please contact customer support.
The recipient has not completed the withdrawal process: Please contact the recipient to confirm whether the withdrawal was successfully completed.
Internal transfers are not supported in the recipient's region: In this case, please use an alternative withdrawal method.