How do I enable camera and photo access to upload required documents?
When using the OKX App, certain permissions such as storage, camera, and microphone must be enabled in scenarios like identity verification or submitting payment-related orders. These permissions allow you to upload images, audio recordings, or videos as required.
If you are unable to provide payment receipts or upload screenshots and other supporting documents to customer support, it may be because the Camera or Storage permissions are not enabled. Please go to your phone’s app permission settings and enable Storage and Camera access for the OKX App. Permission paths may vary by device model. Please refer to the instructions below for common devices.
iPhone
On your phone's home screen, select Settings > Privacy & Security > Photos > Enable OKX app's permissions. Then, go back to Privacy & Security, select Camera and enable OKX app's permissions.
Huawei
Open your phone's Settings > Apps > App Management > OKX > Permissions > Enable the Storage and Camera.
VIVO
Open your phone's Settings > Apps > App Management > OKX > Permissions > Camera and Photos & Videos > Allow full access and complete the setup.
Xiaomi
Open your phone's Settings > App Settings > OKX > Permission Management > Camera and Photos & Videos > Always Allow.