FAQ

Account, security, and verification

What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Sep 9, 202559
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 9, 2025212
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Sep 8, 202512,788
How do I use a physical security key to protect my account?
Published on Jan 10, 2025Updated on Sep 8, 202510,400
What onboarding information is required for a fund?
Published on Oct 13, 2023Updated on Sep 9, 202590
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on Sep 9, 202550
How do I download my account statements?
Published on Nov 6, 2024Updated on Sep 8, 202539
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Sep 9, 202556
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Sep 8, 2025377
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Sep 9, 202524
How do I reset Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Sep 8, 20255,330
Passkey FAQ
Published on Mar 19, 2025Updated on Sep 8, 202570
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Apr 1, 202538
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Sep 8, 2025293
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Sep 8, 202521,963

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