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Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Oct 8, 202596How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on Sep 5, 2023Updated on Feb 12, 2026843How do I analyze the DEX label?
addresses for a certain token has surged Change of holding address The number of holding addresses for a certain token has plummeted Smart money buy/sell/sell all Indicates that a smart money wallet recently bought, sold, or completely exited its position in this token.Published on Jan 28, 2025Updated on Dec 3, 202542What's P2P price widget?
P2P Price Widget has only recently been introduced to our OKX App. With this update, users can customize their homepage with P2P widgets to track the best offers on the P2P marketplace, featuring a personalized and refined interface.What are the key features that I should take note of?Published on Sep 22, 2025Updated on Nov 17, 202520How can I prevent high-risk transaction behaviors such as Ponzi schemes, purchasing tokens on behalf of others, and money laundering?
In recent years, as the blockchain industry has continued to grow, various high-risk trading activities have emerged under the guise of digital asset trading. OKX takes a zero-tolerance approach to such activities and will take action against any users suspected of participating in high-risk trading. At the same time, we continue to enhance our risk control systems to maintain a safe and stable P2P trading environment.Published on Mar 17, 2023Updated on Jan 30, 2026512How do I protect myself from phishing scams on P2P?
Recently, there has been an increase in phishing activities aimed at our P2P users. These scams involve fake emails posing as OKX, particularly around payment and escrow, designed to mislead you into revealing personal details or confirming unauthorized transactions. To ensure your safety, always verify the legitimacy of Emails and Telegram accounts. You can check official contacts through our verified sources OKX channel verification.What are some of the examples of a phishing email?Published on Aug 7, 2025Updated on Nov 17, 20256Scams involving private trading of cryptocurrencies or goods
Recently, there has been an increase in fraud cases involving private (offline) transactions carried out by malicious actors. We reminds all users to remain vigilant, avoid private transactions, and beware of scams. Below are some frequently observed scam methods:1. Fake crypto transactions Scam description: Scammers post fake information on social platforms or group chats, such as “selling USDT at a low price” or “buying crypto at a high price,” to lure users into making private transactions.Published on Mar 20, 2023Updated on Feb 3, 202623Crypto available for withdrawal FAQ
You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.Published on Jan 25, 2024Updated on Feb 11, 20263,670Crypto profit & loss analysis (PnL) FAQ
If you want to view the average purchase price of your recent spot trades, you can switch to the average cost price.You can go to the Trading page > tap the three dots in the top-right corner > Settings > Spot cost price type > switch between Average cost price and Cumulative cost price.Published on Aug 22, 2023Updated on Mar 3, 2026103Address type upgrade FAQ
In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade? No, if the upgraded address is verified beforehand, you'll not need to go through two-factor authentication (2FA) for withdrawals. However, you can choose to delete it and save it again as an unverified address if you prefer.Published on Aug 26, 2025Updated on Dec 30, 2025858How do I calculate the average fill price?
New Entry Size Amount: The number of contracts for a specific futures position that the user created recently. Initial Holding Average Price: The average price at which the user’s previous futures position was held. New Entry Average Fill Price : The average price of a specific contract in the user’s most recently opened position. Execution Price 1: The actual price at which a certain quantity of contracts is executed.Published on Mar 20, 2023Updated on Jan 30, 202610What are Source of Funds (SoF) and Source of Wealth (SoW)?
Notes: If you have multiple sources of funds, please select the one that is recent and primary for your deposit. If you use your own funds to purchase crypto from another person, you should provide SoF of your own funds. Do not submit information about someone else’s assets or screenshots of your account deposits.Published on Dec 24, 2024Updated on Mar 2, 2026705Why should I trade crypto options on the OKX Liquid Marketplace?
Up until recently, traders were still often facing some significant risks, such as: Liquidity issues: only certain coins and exchanged listed strikes and expiries are quoted on exchanges. This can result in wide bid/ask spreads and limit the choices to express a view or hedge a risk. Counterparty risk: options are contracts between two parties, so they come at a risk that the trading counterparty won't deliver.Published on Mar 13, 2024Updated on Dec 2, 20256How do I mint NFTs?
Activity: Displays real-time marketplace activity, including recent sales, listings, and transfers, helping users track ongoing NFT transactions.How can I mint NFTs?Step 1: Find the NFT project and its official website Identify the NFT project you want to mint and make sure you access the project’s official website or launch page before proceeding.Step 2: Connect your wallet Open the NFT project website if you already own a wallet, connect it to the NFT project website.Published on May 5, 2023Updated on Jan 28, 2026665How do I conduct spot trading?
You can adjust indicators and time intervals and review depth and recent trades.View order bookThe order book displays current buy and sell orders: Red area: sell orders Green area: buy orders View order historyYou can view open orders, order history, positions, and assets in the orders section.Select All to view your open orders (orders that haven't been filled yet) and order history ( includes completed and canceled orders).Published on Mar 20, 2023Updated on Jan 29, 2026206