FAQ
Account management and security
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 8 Sept 202512,785
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202510,367
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 8 Sept 20253,970
- How do I download my account statements?Published on 6 Nov 2024Updated on 8 Sept 202539
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 8 Sept 2025377
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 8 Sept 2025352
- How do I change my login password?Published on 22 Aug 2023Updated on 8 Sept 202518,282
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 8 Sept 2025329
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 8 Sept 202527,792
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 8 Sept 20255,326
- Passkey FAQPublished on 19 Mar 2025Updated on 8 Sept 202570
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 8 Sept 2025293
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202521,959
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 Sept 20251,425
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 Sept 2025437
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