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Why haven’t I received a reply from the blockchain project team?
You need help identifying a failed or stuck deposit/withdrawal. Note: customer support can only assist with transactions made through our platform. We’re unable to directly contact or escalate cases to external blockchain teams. Public blockchains like Ethereum and Bitcoin operate independently from us. If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions.Published on 17 Oct 2025Updated on 27 Jan 202610Spot copy trading: lead trader FAQ
As a lead trader, how do I get traffic exposure on OKX? There are two ways to increase traffic exposure to your profile on our platform. Those are: Have a good strategy for your trading: engage in real trading on your trading account and achieve good results that derive from a solid trading strategy, gauged by PnL% and absolute PnL gains.Published on 18 Oct 2023Updated on 3 Mar 202666What's the current status of the temporary account security measure?
For a period of 24 hours following any of the changes made to the security settings, as described above, you'll be unable to: Create or edit sell ads (highlighted at the top of the marketplace; this premium placement provides the highest visibility and credibility in our P2P trading marketplace, which can drive more traffic.Published on 4 Jul 2024Updated on 28 Aug 2025154VIP New Year gift set FAQ
We have specially crafted an OKX VIP New Year gift set, a box set that may include a selection of exclusive items, such as an OKX-exclusive backpack, a T-shirt, a rain jacket, or limited-edition McLaren model car. You may receive one or more of these items.How can I get the OKX VIP New Year gift set? A snapshot will be taken on January 1, 2026, at 21:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a VIP New Year gift set.Published on 19 Dec 2025Updated on 3 Mar 2026238Lead traders: Spot lead trading guidelines
These include more copy trader traffic, a higher copy trader limit, and priority to participate in official promotions. Note that standards will continue to update as the copy trading feature develops.What kind of traders does OKX encourage?Published on 30 Oct 2023Updated on 9 Feb 2026194Common scam tactics
The message says they can earn money by voting on ads for car companies. They begin chatting on Telegram. In the beginning, the person explains that if the user puts in some money, they can get even more money later. This makes the user think investing is a good idea. However, later on, the person changes the rules. They tell the user they have to pay more money to take out their earnings. They use various excuses to reject the user's requests to withdraw the money.Published on 28 Sept 2023Updated on 6 Feb 20262,576OKX x McLaren NFT Sweepstakes Terms & Conditions
MTC Tours: This prize is the opportunity to come to the McLaren Thought Leadership center, based in Woking, UK, where the McLaren team will provide a full tour of their center, which includes the iconic McLaren Boulevard which features racing cars from each year, all the past trophies, etc.Published on 25 Apr 2024Updated on 8 Sept 2025607
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