FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025194
How do I make a withdrawal? (app)
Published on Aug 22, 2023Updated on Nov 17, 20255,325
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Nov 12, 202513,360
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Dec 5, 202519,791
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Dec 8, 20255,447
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on Sep 26, 2023Updated on Dec 5, 20251,710
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Dec 15, 20253,643
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Dec 16, 2025103
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025208
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025397
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Nov 17, 2025269
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Nov 21, 2025515
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Nov 21, 20251,831
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Nov 17, 2025125
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,335

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